Privacy Policy

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

If you contact us via our contact form you may opt-in to have your name, email and contact number saved for us to carry out further help or process orders.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

We may share your personal data with specific providers when necessary for the fulfillment of the SERVICE, to unlock or top up a device, to deliver items purchased through PhoneUnlockingGuru, to repair a cell phone including pick up and delivery, for consultancy, management, and provision of mobile phone services or to process your complaints and disputes related to the service.

Keeping in mind that PhoneUnlockingGuru offers a wide variety of online payment methods, operating at all times within a safe and secure environment to minimize possible fraud, we may also allow the financial institutions that fulfill these payments access to your personal data as well as other organizations dedicated to the detection, prevention, and control of online criminal activities.

We may share some of your information, as data processors, with payment service providers, payment method validators, data and payment processors or for fraud prevention purposes.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

What if im not in agreement with something?

If you have any concerns, a complaint, suggestion or any other question regarding how your personal information is handled, please contact us at support@phoneunlockingguru.co.uk.

What is needed from me?

Our only wish is that you are responsible with the information you share. We can neither control nor review the legality of the information you provide and, therefore, under no circumstances will be held liable for any consequences resulting from the incorrect, illegitimate, illicit or misuse of the information you have provided. With this in mind, we understand that you guarantee that any data you provide to us is legal and accurate.

Can the privacy policy change?

The Privacy Policy may change in the future, for example, due to regulatory changes or changes to how PhoneUnlockingGuru operates its business. If the changes impact your rights or your privacy, or the way in which we handle your personal information, we will notify you beforehand so you are aware of how they may affect you and therefore decide if you wish to accept them or not.